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80% work regime and time credit landing jobs:

In the Social Laws Committee of December 2021, the ACLVB-CGSLB asked the management to investigate whether people currently working in a 80% work regime, with an incentive according to the collective labour agreement of March 2017, could temporarily return to a 100% work regime and then switch to an 80% time credit career end. A direct transition is not possible. After an internal enquiry in the various departments, we received the answer from the management last week that this should not be a problem. Moreover, it could take off the pressure existing in the various departments.

If you still have questions, don’t hesitate to contact your ACLVB-CGSLB representative!

Mobility and commuting:

1) Rent Parking places:

As a result of the free use of the car parks during the Covid pandemic, the management has been asked several times to review the current parking policy. At the moment, the management does not want to answer to the reimbursement demand of the monthly rent that is currently still paid by many staff members without actual use.

ING is currently working on a new policy of tarification based on actual usage.

The ACLVB-CGSLB will inform you as soon as more information is available.

2) Reimbursement of electric charging cost for leased cars:

In the national trade union delegation of September 2021, the ACLVB-CGSLB raised the issue of rising electricity prices and asked for a higher frequency of adjustment of them, which were only adjusted twice a year so far.

In the meantime, since the beginning of this year, a switch has been made to a system of reimbursement based on actual costs.

We are also pleased that ENECO, in consultation with the other market players, was able to adjust the roaming rates from 40 cents/Kwh to 60 cents/Kwh. This adjustment has since been implemented in the ENECO Portal and is not retroactive. So if applicable, from now on you can adjust your real cost price if it exceeds 40 cents/Kwh.

3) Implementation of the Collective Labour Agreement of March 2021 - commuting

According to the terms of the CLA of March 2021, an adjustment should have been made from the beginning of this year regarding the reimbursement of commuting expenses. However, the new platform Mbrella will only be ready for a Go-live as of 01/04/2022 after a pilot phase with about 30 employees during 4 weeks.

The new application will be the only source for commuting registration. NEOS will continue to exist alongside the new system for professional travel expenses. An additional trip during the day to another ING building must also be reported via NEOS.

Problems with deliveries with Buro International

We are still receiving complaints about Bureau International. Some staff members receive deliveries that are not intended for them.

Staff members who paid an extra cost for a screen upgrade but ultimately chose a cheaper screen due to delivery problems were refunded the difference partly in cash and partly with a voucher. However, the amount of the voucher was insufficient to choose anything else and the staff member therefore risks losing his or her money after three years. Moreover, the amount in cash must be fully refunded if it can be proved that the budget was exceeded specifically to buy a more expensive screen.

ACLVB-CGSLB asked the management to intervene with Bureau International.

Do you still have remarks? Then be sure to contact an ACLVB-CGSLB representative !

Using recorded telephone conversations for group training purposes:

We receive a lot of questions from employees about the use of real customer calls in group training sessions with colleagues.

Employees are asked to sign a written agreement for this!

To be clear: the recording of conversations is only permitted in 2 cases.

a. As an evidence of a commercial transaction

b. To check the quality of service in call centers.

We also draw attention to the fact that there are compliance training courses that make the staff aware that integrity in the bank is part of the Orange Code and that the staff member must indicate that he or she understands this and will comply with it. One should therefore be cautious about sharing customer information, even between immediate colleagues.

In our opinion, it cannot be the intention that such conversations are used for evaluation purposes.

The ACLVB-CBSLB intervened in this regard in the Social Laws Committee this month. The management has promised to review the matter.

A Happy Valentine !

With our Valentine's promotion we want to put a heart to all employees in these difficult times. This week we were on the road in Ghent, Brussels, Antwerp, Gosselies and Louvain-la-Neuve.

The chocolate ACLVB/CGSLB hearts are waiting for you.

Enjoy it and hopefully see you soon!

ACLVB/CGSLB takes your interests to heart.

You probably still have questions and we would like to know your opinion.

You can always send your comments and questions to: BE-CGSLB-ACLVB

Your ACLVB/CGSLB team.



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